Privacy Policy | TC Cleaning Solutions Ltd

Effective Date: 05/02/2025

At TC Cleaning Solutions ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any information you provide to us when using our services or visiting our website.

1. Information We Collect

We may collect and process the following information:

Personal Identification Information: Name, email address, phone number, home or business address.
Service Details: Information relating to the cleaning services you request.
Payment Information: Bank details or payment card information (only if required and processed securely).
Communication Records: Emails, messages, and notes from phone calls or consultations.
Website Usage Data: IP address, browser type, and other technical information if you visit our website.

2. How We Use Your Information

We use your data to:

Provide and manage cleaning services.
Contact you about appointments, quotes, or updates.
Send invoices or payment confirmations.
Improve our services and customer experience.
Comply with legal or regulatory obligations.

3. Legal Basis for Processing

We process your personal data based on the following lawful bases:

Consent – where you have given clear permission.
Contract – to perform our obligations under a service agreement.
Legal Obligation – to comply with the law.
Legitimate Interests – for the day-to-day running of our business.

4. How We Store and Protect Your Information

Your information is stored securely and only accessible by authorised personnel. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data with trusted third parties who assist us in operating our business (e.g., payment processors or software providers), but only when necessary and with appropriate safeguards in place.

6. Your Data Protection Rights

You have the right to:

Access the data we hold about you.
Correct or update your data.
Request deletion of your data (where legally allowed).
Withdraw consent at any time (if applicable).
Object to or restrict certain types of processing.

To exercise your rights, please contact us at:

📧 info@tccleaningsolutions.co.uk

7. Cookies and Website Tracking

If we use cookies on our website, they will be used only to enhance user experience and for website analytics. You can adjust your browser settings to refuse cookies if preferred.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

9. Contact Us

For any questions or concerns about this policy or your personal data, please contact:

TC Cleaning Solutions

📧 info@tccleaningsolutions.co.uk